Refunds

Refund and Cancellation Policy

Born Hour provides one-time digital cultural analysis reports. After payment, your report is generated from your specific chart and becomes readable immediately. Reports with a “ready” status are generally not refundable simply because you changed your mind.

Eligible Refund Requests

• Duplicate charges or incorrect amounts.
• A system or model failure prevents the report from being generated within a reasonable time, and support confirms that it cannot be repaired.
• The report cannot be displayed or downloaded, and the issue is confirmed not to be caused by your browser or network.
• You did not receive an accessible report entry, and support cannot resolve the issue.

How to Request a Refund

Contact [email protected] within 14 days of payment and include your Paddle transaction ID or receipt email. We will review your request promptly. Eligible refunds are processed by Paddle and returned through the original payment method.

Report Not Generated

If payment succeeds but your report remains queued, processing, or failed, refresh the page and allow up to 30 minutes. If it still does not appear, contact [email protected]. After confirming a service failure, we can regenerate the report or issue a refund.

Cancellation

This is a one-time purchase. It does not include automatic renewal or a subscription, so no subscription cancellation is required. Paddle acts as Merchant of Record for payment processing, taxes, invoices, and refunds.