Refund Policy

Operator: Born Hour (bornhour.com). Last updated: 10 September 2026. Contact: [email protected]

Scope

Born Hour provides one-time digital cultural analysis reports and digital cultural guides. After payment, the report is generated from your specific chart or the guide is unlocked, and the content becomes readable immediately. Items with a “ready” or unlocked status are generally not refundable simply because you changed your mind.

Eligible refund requests

• Duplicate charges or incorrect amounts.
• A system or model failure prevents the report from being generated within a reasonable time, and support confirms that it cannot be repaired.
• The report or guide cannot be displayed or downloaded, and the issue is confirmed not to be caused by your browser or network.
• You did not receive an accessible content entry, and support cannot resolve the issue.

How to request a refund

Contact [email protected] within 14 days of payment and include your Paddle transaction ID or receipt email. We will review your request promptly. Eligible refunds are processed by Paddle and returned through the original payment method.

Report not generated

If payment succeeds but your report remains queued, processing, or failed, refresh the page and allow up to 30 minutes. If it still does not appear, contact [email protected]. After confirming a service failure, we can regenerate the report or issue a refund.

Cancellation

This is a one-time purchase. It does not include automatic renewal or a subscription, so no subscription cancellation is required. Paddle acts as Merchant of Record for payment processing, taxes, invoices, and refunds.

See also the Terms of Service and Privacy Notice.